Support
We answer within a few days.
Found a bug, lost progress, or have an idea? Email support@triotapgames.com and tell us which device you use and roughly when it happened. Screenshots help. The player ID shown under Settings in the game lets us find your saved progress.
Common questions
- I changed phones and lost my progress. Progress is saved to the cloud under the player ID of each installation. Write to us with the player ID from the old device if you still have it, and we will try to restore it.
- A purchase did not arrive. Restart the game first. If the coins are still missing, send us the receipt from Apple or Google and we will sort it out.
- How do I delete my data? Email us with the subject "Delete my data" and the player ID from the game. See the Privacy Policy for details.
- Refunds. Purchases are made through the App Store or Google Play, and refunds follow their policies: Apple, Google.
- Beta testing. If you play a TestFlight build, Apple collects crash reports and the feedback you send through TestFlight and shares them with us under Apple's own terms.